Flights

Leaving YUL

• How can I check the status of my flight before my trip?
• What is the recommended time to arrive at the airport?
• How can I find the check-in counters of my airline?
• Where are the meeting points in YUL?
• Can my child travel alone?
• How to go to my boarding gate?

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Landing at YUL

• What should I do if my bag was lost or damaged?
• Can I pick up my luggage from YUL?
• What are the 3 reasons why you are waiting on the plane at YUL?

Connecting Flights

• Will I have time to catch my connecting flight at YUL?
• Do I need a transit visa to enter Canada?
• I'm arriving from an international city and I have a connecting flight to another international destination
• I'm arriving from an international city and I have a connecting flight to a U.S. destination
• I'm arriving from an international city and I have a connecting flight to a Canadian destination
• I'm arriving from a Canadian city and I have a connecting flight to an international destination

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Travellers with disabilities

• What accessible services are offered when departing from YUL?
• What accessible services are available upon my arrival at YUL?
• Do you offer an assistance between the drop-off zone and the terminal at YUL?
• Do you offer accompaniment services at YUL?
• What is the Sunflower program?
• Where can I get a sunflower lanyard?

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Travelling with Children

• What are the best tips when I'm travelling with kids?
• Are there play areas at YUL?

SMS Alerts

• How to stay up to date of a flight at all times?
• How long will the SMS alerts be made available?
• What should I do when the SMS alert service does not work?
• How do I stop the SMS alerts?
• What happens if I make a mistake in the flight number?
• What is the cost of using a text messaging service (SMS)?

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Travelling with a pet

• Are pets allowed at the airport?
• Where can I pick up my pet?
• Where can I find a relief area for my pet?

Lost, damaged or late luggage

• What should I do if my baggage is lost, damaged, or delayed?