If your checked baggage is lost, delayed, or damaged, you should report it as soon as possible to your airline's Baggage Service counter, ideally before leaving the baggage claim area.
Lost or delayed baggage
If you cannot find your checked baggage after your flight arrives:
- Proceed immediately to your airline's Baggage Service counter.
- Report the missing baggage to an agent.
- Provide the requested information to help locate your baggage.
Reporting the issue promptly can help speed up the search and tracking process.
Damaged baggage
If you discover that your baggage was damaged during transport:
- Report it to an agent at your airline's Baggage Service counter as soon as you arrive.
- If you have already left the baggage claim area, contact your airline directly to learn about the applicable claims process.
Who is responsible for my claim?
Airlines are responsible for handling claims related to lost, delayed, or damaged baggage.
For questions about baggage tracking, compensation, or claims, please contact your airline directly.