YUL offers several complimentary services and facilities for passengers with reduced mobility or disabilities.
Airport Assistance
If you require assistance travelling between the drop-off area and the check-in counters, you can arrange assistance before arriving at the airport.
To book assistance:
- Complete the online reservation form.
- Or call 514-420-5030.
We recommend booking in advance to help reduce your waiting time.
If you have not made a reservation, assistance may still be available based on on-site resources. An average wait time of approximately 15 minutes may apply.
Check-in
If you are boarding a flight, please contact your airline for a wheelchair.
Information counters, check-in counters, self-service check-in kiosks, public pay telephones and automated teller machines (ATMs) are accessible to wheelchair users.
Security Screening
A priority screening line is available for passengers with reduced mobility. If you need assistance, please inform the screening officer when you arrive at the checkpoint. Tell the screening officer if you are not able to go through the walk-through metal detector unassisted. He or she will suggest other solutions.
Getting Around the Terminal
To facilitate travel throughout the terminal, YUL offers:
- accessible ramps;
- elevators;
- moving sidewalks.
Electric carts service is also offered to passengers who want it after security checkpoint, in the international, mixed and transborder jetties up to the boarding gate.
Services and facilities for persons with visual impairment
YUL offers:
- large, high-contrast signage, including some signs in Braille. Airport staff are available to help blind people find their way around;
- braille signage in washrooms, elevators, escalators and moving walkways;
- elevators equipped with audible synthesized voice “floor callers” or acoustic signals that indicate floors;
-
relief areas for service dogs located throughout the airport:
- Domestic area: in front of boarding gate 47.
- International area: in front of the restrooms near boarding gate 65.
- Transborder area: in front of the restrooms near boarding gate 73.
- Public area: near Tracker, at the departures level.
- Public area: at the P4 parking lot.
Services and facilities for persons with hearing impairment
The following facilities are available:
- TTY telephones identified by the TTY pictogram;
- telephones equipped with an adjustable volume control and a flux coil to assist hearing-aid users;
- visual fire alarm (strobes) systems in public areas.
If you are a TTY user, simply call 7-1-1 for all directory assistance listings (local, national, US, overseas and toll-free numbers). For TTY, call 1 800 855-1155