YUL offers several complimentary services and facilities for passengers with reduced mobility or disabilities.
Deplaning Assistance
When an aircraft is parked away from the terminal, accessible vehicles may be used to transport passengers with reduced mobility between the aircraft and the terminal. Arrangements must be made through your airline.
Upon deplaning, if requested in advance, an airline representative will assist you from the aircraft to the public arrivals area.
Electric carts service is offered to passengers who want it from the arrival gate to the Canada customs hall (arrivals level).
Arrival Assistance
Passengers who need help travelling between the public area and the pick-up area may benefit from an assistance service.
We recommend booking this service in advance:
- by completing the online reservation form;
- or by calling 514-420-5030.
If no reservation has been made, the service may still be available depending on on-site resources.
Getting Around the Terminal
Passengers with reduced mobility can make use of:
- elevators;
- accessible ramps;
- moving walkways;
- accessible airport facilities.
Airport shops and restaurants are also accessible to wheelchair users.
Car and parking
People with reduced mobility, with a valid certificate of attestation, who have used the P4 parking at the weekly rate of the EconoParc can send their request for reimbursement, along with a copy of their YUL Montréal-Trudeau International Airport parking receipt, a copy of their limited mobility certificate issued by the SAAQ and a copy of the limited mobility traveller's plane ticket or boarding passes to the following address, either by mail, fax or directly via the web form:
Parking and Ground Transportation
YUL Montréal-Trudeau International Airport
975 Roméo-Vachon Blvd. North, Suite 317
Dorval, QC
H4Y 1H1
Tel.: 514-633-3333 or 1-800-465-1213
Taxi
If you do not have a car, adapted taxis are available between 7 a.m. and 2 a.m. Simply go to the dispatcher upon arrival, at door 23, at the arrivals level. Outside these hours, you must advise your airline, who will contact our dispatcher.
Accessible public transit
The STM's line 747 serves the airport and offers services for people with reduced mobility. For more information, please visit the STM's website.
Other transportation services from the terminal
Other transportation services from the terminal are offered and accessible to persons with disabilities. Transportation service providers provide transportation that is accessible to persons who are travelling with a mobility aid, any other assistive device or with a service dog. Click on each service for more information:
- Hotel shuttles
- Regional shuttles
- Uber
- Lyft
- Rental cars available at the airport
Services and facilities for persons with visual impairment
YUL offers:
- large, high-contrast signage, including some signs in Braille. Airport staff are available to help blind people find their way around;
- braille signage in washrooms, elevators, escalators and moving walkways;
- elevators equipped with audible synthesized voice “floor callers” or acoustic signals that indicate floors;
-
relief areas for service dogs located throughout the airport:
- Domestic area: in front of boarding gate 47.
- International area: in front of the restrooms near boarding gate 65.
- Transborder area: in front of the restrooms near boarding gate 73.
- Public area: near Tracker, at the departures level.
- Public area: at the P4 parking lot.
Services and facilities for persons with hearing impairment
- The following facilities are available:
- TTY telephones identified by the TTY pictogram;
- telephones equipped with an adjustable volume control and a flux coil to assist hearing-aid users;
- visual fire alarm (strobes) systems in public areas.
If you are a TTY user, simply call 7-1-1 for all directory assistance listings (local, national, US, overseas and toll-free numbers). For TTY, call 1 800 855-1155