The Government of Canada has put in place additional support for travellers in the "Getting Help" section on Canada.ca/ArriveCAN. A new toll-free support line is also available for general inquiries, basic technical troubleshooting and navigational support.
For immediate assistance :
- from Canada or the U.S. at 1-833-283-7403 (toll-free)
- from abroad at 613-954-8485
- using teletypewriter (TTY) at 1-800-465-7735 (Canada and U.S. only)
Hours of operation are from 7 am to 8 pm ET. On statutory holidays, calls are answered between 8 am and 8 pm ET.