Travellers who may experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN or send an email to: phac.arrivecan.aspc@canada.ca.
New ArriveCAN features are implemented to increase flexibility for the submission of information before someone travels to Canada.
- Travellers are allowed to complete their submission and get an ArriveCAN receipt at any point of their travel journey, even at the time of purchasing their ticket.
- If you’re using the ArriveCAN app, your window to submit information opens 90 days before your flight.
- If you submit your information by signing into ArriveCAN online, your window opens 14 days before your flight.
- This feature is available for the mobile app and at the end of November for the sign-in online platform.
Travellers can also have another person submit their information by signing in online, even if that person is not travelling with them to Canada. The person would provide a paper copy of the ArriveCAN receipt to the traveller by printing it or sending them a screenshot. The traveller would then show the receipt to the Canada border services officer at the port of entry.
If you do not have a computer or a smartphone, you can sign in online on any personal computing device, like those found in Internet cafés or libraries.