Question: What is the ArriveCAN application used for?
Answer: This application is a secure and user-friendly way to help travellers comply with the Government of Canada's border measures to limit the spread of the COVID-19 virus.
- Travellers whose final destination is Canada are required to submit their information electronically through ArriveCAN before they board their flight. They must provide:
- Travel and contact information.
- Quarantine plan (unless exempt under conditions set out in the Mandatory Isolation Order).
- COVID-19 symptom self-assessment.
- Travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that they have submitted their information digitally.
- 48 hours after entering Canada travellers must use ArriveCAN to:
- Confirm they have arrived at their place of quarantine or isolation.
- Complete a daily COVID-19 symptom self-assessment during their quarantine.
Question: What if I don't have a smart phone or access to a computer?
Answer: Travellers who may experience difficulty submitting their information through ArriveCAN can access additional information at Canada.ca/ArriveCAN or send an email to: email@example.com.
New ArriveCAN features are implemented to increase flexibility for the submission of information before someone travels to Canada.
- Travellers are allowed to complete their submission and get an ArriveCAN receipt at any point of their travel journey, even at the time of purchasing their ticket.
- If you’re using the ArriveCAN app, your window to submit information opens 90 days before your flight.
- If you submit your information by signing into ArriveCAN online, your window opens 14 days before your flight.
- This feature is available for the mobile app and at the end of November for the sign-in online platform.
Travellers can also have another person submit their information by signing in online, even if that person is not travelling with them to Canada. The person would provide a paper copy of the ArriveCAN receipt to the traveller by printing it or sending them a screenshot. The traveller would then show the receipt to the Canada border services officer at the port of entry.
If you do not have a computer or a smartphone, you can sign in online on any personal computing device, like those found in Internet cafés or libraries.
Question: Can I make a single quote for more than one person?
Answer: ArriveCAN also supports multi-traveller submissions. A primary traveller can submit information on behalf of another 7 persons travelling with them ((spouses or common-law partners, dependent children, any other adult for whom the principal traveller is the legal guardian), as long as all travellers are staying at the same location for the entire 14-day quarantine or isolation period upon entry to Canada. Upon entry to Canada, the primary travellers will show the one ArriveCAN receipt to the Canada border services officer for all of the travellers.
Question: How do I get help with the ArriveCan application?
Answer: The Government of Canada has put in place additional support for travellers in the "Getting Help" section on Canada.ca/ArriveCAN. A new toll-free support line is also available for general inquiries, basic technical troubleshooting and navigational support.
For immediate assistance :
- from Canada or the U.S. at 1-833-283-7403 (toll-free)
- from abroad at 613-954-8485
- using teletypewriter (TTY) at 1-800-465-7735 (Canada and U.S. only)
Hours of operation are from 7 am to 8 pm ET. On statutory holidays, calls are answered between 8 am and 8 pm ET.
Question: What happens if I don't submit my information on the ArriveCAN application?
Answer: This is a requirement of the Government of Canada. Travellers who have not submitted their information digitally prior to boarding would still be allowed to board their flight to enter Canada. They may however face enforcement action ranging from a verbal warning to a $1, 000 fine. Upon their arrival, they will be required to submit the information prior to leaving the airport. An agent will give instructions.